Frequently Asked Questions

Q: I can't open the Password Coach PDF e-book. What's the problem?

A: You need to have Adobe Acrobat Reader installed on your system in order to open and update the index in Password Coach. You can get the Acrobat for free here Alternatively, on Mac OS X, you can open and update Password Coach using the standard 'Preview' application.

Q: When I go to I just see a blank page. What’s up?

A: There is an issue with IE 11, which blanks the store page. The latest versions of Chrome, Firefox, Safari and Microsoft Edge all work well.
If you are trying to access Password Coach from a corporate network and not seeing anything, then you’re either using an ancient version of your browser or Password Coach is being blocked by your company firewall. If this is the case, then you are probably better of getting Password Coach with your phone! You can still use your company email to receive the link to your version of the Password Coach e-book.

Q: If I generate strong passwords with Password Coach, can I then use my browser to remember them for me?

A: Yes. All of the major browsers have a password save feature, which makes completing the login screen a breeze. Be aware though that there are risks involved in having your browser retain your passwords. Check out ‘Priority #7 - Using the browser to remember your passwords’ to help you decide for yourself whether or not this feature is for you.

Q: When I open Password Coach in Adobe Acrobat Reader, the index and notes fields are a horrible puce colour. Can that be changed?

A: Yes, this is a one-off change that you can make in Adobe Acrobat Reader. With the Reader application open, head to the Preferences option. Once there, locate ‘Forms’ in the Categories list, and change the 'Field Highlights Color' to white.
change the Acrobat Reader field color so that it sucks less

Q: Can I print bits of the book?

A: You bet! Just make sure that 'Choose paper source by PDF paper size' is NOT checked. If it is, it is going to look for A5 paper size, which will result in paper jams in your printer, and swearing.
Set the Size to 'Fit' and uncheck 'Choose paper source by PDF page size'

Set the Size to 'Fit' and uncheck 'Choose paper source by PDF page size'

Q: I’m not comfortable with changing anything on my router. Does that mean I can’t use Password Coach?

A: Absolutely not. Not being comfortable with checking and changing your router should definitely not stop you from securing all of your important and sensitive accounts with Password Coach. For the time being, leave your router as is. Next time you have a computer wiz call round, put them to work on the router. In fact, invite them round now!

Q: If I just change the router’s password to a Password Coach strong password, and change no other router configuration, is that OK?

A: In this instance, we would recommend that you have two patterns – an offline pattern (for securing your router and wi-fi network) and an online pattern (for securing all of the systems and websites that you log into). These two patterns will generate different passwords from the same Password Bingo game.

Q: Why doesn’t the Notes field of the Password Coach e-book wrap the text?

A: It’s a bug in the reader software. If you are on Mac OS X, then you can use Preview to access and edit the book. With Preview, the Notes field behave's correctly.

Q: How many versions of Password Coach are there?

A: There are thousands of unique versions of the book to ensure that you are unlikely to have the same version as as your friends and neighbours. Corporate clients can request additional custom versions of the book for their staff.

Q: Should I copy my mate's version of the book?

A: The reason that we've created lots of unique versions of the book is so that no one knows which version of the book you have. The more versions of the book that we create, the lower the chances that anyone will be able to guess your passwords even if you let your pattern slip. We recommend that you get your own version and keep that to yourself.

Q: Password change day at work is a real pain. Can we use Password Coach in the office?

A: Absolutely. Small businesses can head straight to the store and buy versions off the shelf. Larger businesses will be interested in licensing their own private and custom versions. If that's you, ask your Chief Information Security Officer (CISO) or equivalent to reach out to us via the form here.