How does the Coach's system work?

The Password Coach system enables you to create an unlimited number of unique passwords using a single pattern of your own choosing. To create a password, you mentally overlay the pattern on one of the pages in the Big or Little Book of Password Hints. Each page of the Book is used to create a single unique password for each system that you need to secure. Passwords are never written down nor stored anywhere (locally in your device or externally in the cloud). This makes the Password Coach system the most secure password system anywhere.

Can I use Password Hints to secure my cryptocurrency wallet?

Yes. Your cryptocurrency wallet sits in the same category as your online bank account or paypal account - HIGHLY SENSITIVE. When it comes to highly sensitive accounts, we recommend that you never record or store your password anywhere i.e. not on a piece of paper; not on your computer, not in your browser and not in a password manager application (either locally or in the cloud). The Password Coach system is going to enable you to secure your cryptocurrency wallet(s) with a strong and unique password (or PIN) that is never recorded nor stored anywhere. This is about as secure as passwords get.

I can't open the Book of Password Hints. What's the problem?

You should always use the Adobe Acrobat Reader to open and use the Book of Password Hints. You can get the Acrobat Reader here http://www.adobe.com/go/getreader. If you use a Mac, you can also use the standard 'Preview' application.

I can't update the Index in my Book of Password Hints. What's the problem?

There are many apps that will open a PDF, but a good number of those won't allow edits. If the app doesn't allow edits, that you won't be able to update the Book's Index using that app. As above, always use Adobe's Acrobat Reader and you won't hit such issues. Acrobat is available for most desktop and mobile devices.

How do I easily make the Hints available on all my devices, including phone and tablet?

The Adobe Acrobat Reader will enable you to save the Hints to your Adobe Document Cloud account. Once there, the book can be opened and updated on any device that supports the Acrobat Reader app. This is pretty cool. Read more at https://helpx.adobe.com/document-cloud/help/files.html.

If I generate expert-grade passwords using Hints, can I then use my browser to remember them for me?

Yes you can. But before you do, know that this is a big security risk. Scammers have found ways to extract passwords from browsers. It is much safer to use isolated browsing.

To learn why using your existing browser’s password autofill function is risky, check out this short video tutorial https://youtu.be/0u9oChRspXU

When I open my Book of Password Hints in Adobe Acrobat Reader, the index and notes fields are a horrible puce colour. Can that be changed?

Yes, but only in the Desktop version of the Acrobat Reader (mobile versions do not support this capability). To make the change, head to the Preferences option. Once there, locate ‘Forms’ in the Categories list, and change the 'Field Highlights Color' to white.

change the Acrobat Reader field color so that it sucks less

Can I print bits of the book?

You bet! In the Acrobat print dialogue, set Page Sizing and Handling to 'Fit' and Orientation to 'Auto'. Make sure that 'Choose paper source by PDF paper size' is NOT checked. If it is, it is going to look for A5 paper size, which will result in paper jams and swearing. 

 Set the Size to 'Fit' and uncheck 'Choose paper source by PDF page size'

Set the Size to 'Fit' and uncheck 'Choose paper source by PDF page size'

How many versions of Password Coach are there?

There are thousands of unique versions of the book to ensure that you are unlikely to have the same version as as your friends, colleagues or neighbours. Corporate clients can request custom versions of the book for their staff.

Should I copy my friend's version of the Book of Hints?

The reason that we've created lots of unique versions of the book is so that no one knows which version of the book you have. The more versions of the book that we create, the lower the chances that anyone will be able to guess your passwords even if you let your pattern slip. We recommend that you get your own version and keep that to yourself.

Password change day at work is a real pain. Can we use Password Coach in the office?

Absolutely. Small businesses can head straight to the store and buy versions off the shelf. Larger businesses will be interested in licensing their own private and custom versions. If that's you, ask your Chief Information Security Officer (CISO) or equivalent to reach out to us via the form here.